I often think of promoting an employee to a new executive or managerial position as what it’s like teaching someone how to drive. The driving student might have spent years as a passenger, watching others effortlessly navigate long distances and suspecting driving wasn’t hard.
Soft skills have always been critical to leadership success, but in a modern digital work environment, new managers must recalibrate.
Maybe you have just been promoted to a new position and you don’t want to make a mistake in your first 90 days. Maybe you have a Board to report to and they haven’t yet delivered a clear picture of success. Maybe the stakes are higher than ever so you subconsciously stick to the territory you know.
My coach asked me powerful questions, waited to hear what I thought the solutions was, then dared me to go out and do that thing, even if it had never been done before. When I shared with her that I had a fear of public speaking and standing in front of the room, she forced me to grow and take responsibility for my own experiment to get over my fear, trying out different tactics until I landed on something that worked.
Tommy is at his best helping clients think through complex challenges in order to create a positive impact on their organizations. He thrives when interacting with others whether helping his team succeed or working with clients to build long-term partnerships. He has extensive experience consulting with organizations on driving their employee experience, guiding organizations through change, and working to ensure organizations are moving the needle when it comes to their results.
Most recently, Tommy was a Client Services Leader overseeing some of GP’s most prized accounts on a global level. His responsibilities included overall client growth strategy, retention, and satisfaction. He represented all of GP Strategies’ major business lines including leadership, coaching, and engagement, digital transformation, outsourced services, and technology implementation solutions.
Before GP Strategies, Tommy spent several years with TTEC Digital (formerly rogenSI) where he led the sales team, eventually becoming the regional Learning & Performance practice leader for North America. While managing the P&L and sales team he also led the largest global relationship for the firm (Deloitte Globally). During his time at TTEC, he focused on delivering blended learning solutions that incorporate technology and hands-on training. Before TTEC Digital, he spent several years dedicated to strength-based leadership disrupting the business landscape regarding performance management and employee engagement with thought leader Marcus Buckingham at The Marcus Buckingham Company / TMBC (now ADP).
Tommy has had the privilege of working with some of the most well-known global brands in professional services, retail, technology, and healthcare including Deloitte, Facebook, Microsoft, Bank of America, Novartis, Gap Inc., lululemon, and Intel. Several projects he led for Deloitte were Global GNPS, New Partner Pivot, NextGen Partner Program Deloitte China, Present to Win, the RPM project on performance management, and Unconscious Bias.
Tommy holds a BS in Health Sciences from Texas A&M University, and an MBA from Universidad del CEMA.
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