Accepting Help During a Pandemic

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As we are all still sheltering-in-place at Sounding Board and working remotely like the majority of the country, the time has given way to team members who are sharing their own personal experiences with the pandemic. Nina Patel, our Customer Success Manager, shares some great advice she has given permission for herself to do, and we all are able to benefit from her wisdom.

As leaders, we have never needed the practice of asking for help more than this moment. While it may seem obvious, it took a crisis for me to learn how to lean into the support of my community and truly receive help.

When they asked us to start sheltering in place in the Bay Area, my immediate inclination was to hunker down in my tiny one-bedroom apartment and weather the storm solo. A lifetime of making brave choices for myself – moving out to SF on my own, leaving a profitable consulting job to work at a startup, refusing to settle for mediocrity in my personal life – has instilled in me a lasting sense of pride in my independence and self-reliance.

And for the first few days, I was fine. Since Sounding Board is an online coaching and leadership development company,  I am used to working remotely for people that are direct and self-aware, dialoguing early and often about what we need to show up to be at our best. My bosses were even quick to start putting out videos that give tips and tricks for balance and self-care, checking in with me on slack daily as I powered through my weekly to-do list and quietly started to slide into a pit of panic and anxiety I couldn’t even name.

By the second week, my boss started to notice my mental health had deteriorated. “Nina, how are you really doing?” My boss asked on a zoom call, trying to lock eyes with me across the slanted screen. I could feel the digital distance gapping between us, and suddenly I was paralyzed by shame and incapable of articulating an answer.

It was my cousin who finally shook me out of my stupor. “Stop being so stubborn,” she quipped over the phone late on a Tuesday. “I’ve asked you three times already to come and join me, how many times until you say yes?” My cousin lives in Las Vegas – alone – and had been patiently insisting for days that I come to join her for our mutual benefit. I had put up every imaginable excuse in my mind to stay away, fearing I’d contaminate her, or myself, somehow endanger us both. But what really kept me from saying yes was an old story about my imposed self-reliance, my default pattern of soldiering on alone instead of asking for help and leaning into my support system.

As it turns out, the bravest decision I could have made was to accept her help. When I finally made the decision to pack up my life and drive to Las Vegas, I knew that it was the only decision I wouldn’t regret looking back on this period of my life. As I finally pushed past my fear and limiting beliefs to share my choice with my coworkers, I noted the relief on their faces and approval in their voices: They had wanted this for me, silently cheering me on and helping me to see something I needed that I didn’t even know at the moment.

Now, happily settled in a new co-habitation and co-working rhythm, my mind is much clearer. I feel like I have a foundation to stand on. The ground is back under my feet and I tell my cousin every day how grateful I am for her insistence. Next time, I won’t wait until someone asks me three times to say yes and receive the help that is being offered.

For all the leaders who are being offered help in this new context, be it connections, groceries, a free pass at work or even just a neighborly smile, my advice to you is: Take it.

It may be that the great opportunity of this moment is a chance to:

  • Practice letting go of our old patterns of self-reliance
  • Lean into the support that is always available to us
  • Stop over-indexing on execution
  • Simply connect with compassion for each person

 

I now know that together we can achieve more with greater clarity, calm and enjoyment, and come out on the other side with a new set of tools to build our collective future.

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Lori Mazan

Co-Founder & Chief Coaching Officer

Lori Mazan is the Co-Founder and Chief Coaching Officer of Sounding Board, the preeminent global leadership development enterprise platform changing the face of leadership development through innovative technology for leaders at all levels of an organization. Lori is a seasoned executive coach who has guided hundreds of corporate executives through 1:1 coaching focused on business outcomes and developing critical leadership skills. Client companies advanced by Lori’s expertise include Fortune titans such as Chevron and Sprint as well as high growth and public companies like Intellikine, and Tapjoy, plus 10XGenomics, which became a public company in 2019 while top executives worked with Lori and the Sounding Board team.
Lori has spent the last 25 years coaching C-Suite executives to leadership excellence. Many of those public and private company CEO’s expressed that they would have liked this caliber of coaching earlier in their careers. Inspired by these experiences, Lori joined with Christine to launch Sounding Board as a feedback-driven, cloud-based leadership coaching platform that could maintain best-in-class leadership coaching while lowering costs to make it affordable and scalable for leaders at every level of their careers.
Before founding Sounding Board, Lori received her Masters’ in Adult Educational Psychology/Counseling from the University of San Francisco and a Bachelors’ in Psychology from the University of Virginia. Lori is an educator and has spent over 10 years as a professor of social psychology and group dynamics while acting as the interim Dean of Students at Holy Names University, She is certified by the industry’s gold standard, the Coaches Training Institute, and is a founding member of the Genentech Preferred Network of Coaches. Sounding Board is one of <3% of sole female founded startups receiving venture funding. In 2019 Sounding Board was selected as 1 of 7 startups (out of 100+ applicants) as part of SAP’s HR tech cohort, a group that represents the rising stars of the next-gen HR ecosystem.

Christine Tao

Co-Founder & CEO Sounding Board, Inc.

Christine Tao is the co-founder & CEO at Sounding Board, a Silicon Valley startup redefining how organizations are developing their leaders. Her extraordinarily rapid career growth to executive management in the media, mobile and tech sectors of Silicon Valley became her inspiration for founding Sounding Board. As she began to manage larger teams and be responsible for growing revenues, it became clear that she needed a “sounding board” to coach her on the development of her leadership skills. That’s where her Sounding Board co-founder, Lori Mazan came on the scene. A seasoned executive coach focused on leadership development, Lori coached Christine on real-world leadership skills that had a direct impact on business outcomes. Based on her positive and impactful experience with leadership development, Christine was driven to make leadership development coaching accessible to people at all levels of the organization.
Christine advises several startups, is a budding angel investor and is also a Tory Burch Foundation Fellow, a foundation dedicated to investing in the success and sustainability of women entrepreneurs.
Prior to co-founding Sounding Board, Christine was a Senior Vice President of Developer Relations at Tapjoy, a venture-backed, leading mobile advertising & publishing network. She led the growth of Tapjoy’s publisher advertising business from 0 to over $100 million in revenues in less than 3 years. Prior to that she led e-commerce partnerships and strategy at YouTube. Christine holds an MBA in Marketing & Operations from Wharton and a BA in Business Administration from UC Berkeley.

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