It’s no wonder that building critical skills and competencies is among the top priorities for human resources leaders. While organizations are more likely to focus on hard skills training to close the technical skills gap, most agree that “soft skills” are more important for long term-success. Developing “soft skills” has become even more critical as a result of the pandemic, as leaders struggle with new and unprecedented challenges. Unfortunately, many HR leaders don’t know what skills gaps currently exist – and they struggle to create talent development solutions fast enough to meet the evolving needs. As a result, many employees aren’t developing the right skills at a pace that meets the needs of the organization. They need a more dynamic and agile approach to close the skills gap – one that is more integrated into the employee workflow.
This webinar will explore how one company is closing the “soft skills”gap with leadership coaching. User Testing, a leading provider of on-demand human insights, has been recognized among Fortune’s 100 Best Companies to Work For, the Financial Times Fastest Growing Companies and the Inc. 5000 List. They needed a leadership development solution that was agile, data-driven, and scalable. They introduced leadership coaching as a core component of their talent development strategy. The coaching program was designed to empower senior and emerging leaders with critical skills so that they could lead more effectively in a heavily-matrixed organization experiencing rapid, international growth.
This webinar will address some of key challenges HR leaders face in scaling leadership coaching. It will explore how to gain senior-level buy-in for leadership development initiatives. It will detail how UserTesting created a measurable improvement in leadership capabilities.
Tommy is at his best helping clients think through complex challenges in order to create a positive impact on their organizations. He thrives when interacting with others whether helping his team succeed or working with clients to build long-term partnerships. He has extensive experience consulting with organizations on driving their employee experience, guiding organizations through change, and working to ensure organizations are moving the needle when it comes to their results.
Most recently, Tommy was a Client Services Leader overseeing some of GP’s most prized accounts on a global level. His responsibilities included overall client growth strategy, retention, and satisfaction. He represented all of GP Strategies’ major business lines including leadership, coaching, and engagement, digital transformation, outsourced services, and technology implementation solutions.
Before GP Strategies, Tommy spent several years with TTEC Digital (formerly rogenSI) where he led the sales team, eventually becoming the regional Learning & Performance practice leader for North America. While managing the P&L and sales team he also led the largest global relationship for the firm (Deloitte Globally). During his time at TTEC, he focused on delivering blended learning solutions that incorporate technology and hands-on training. Before TTEC Digital, he spent several years dedicated to strength-based leadership disrupting the business landscape regarding performance management and employee engagement with thought leader Marcus Buckingham at The Marcus Buckingham Company / TMBC (now ADP).
Tommy has had the privilege of working with some of the most well-known global brands in professional services, retail, technology, and healthcare including Deloitte, Facebook, Microsoft, Bank of America, Novartis, Gap Inc., lululemon, and Intel. Several projects he led for Deloitte were Global GNPS, New Partner Pivot, NextGen Partner Program Deloitte China, Present to Win, the RPM project on performance management, and Unconscious Bias.
Tommy holds a BS in Health Sciences from Texas A&M University, and an MBA from Universidad del CEMA.
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